Insight

Insight

Customers are the lifeblood of our business

By Kevin Kelly, Customer Care Manager

We know that customers are the lifeblood of our company. Berger Building Products has been a trusted source for roof drainage and metal trim and flashing products for 140 years, and we understand that the Number One reason for our sustained success is a commitment to customer satisfaction.

At Berger, no matter what department you’re in, exceeding customer expectations is the ultimate goal. The drive to achieve 100% customer satisfaction goes far deeper than sales and customer service. From manufacturing to shipping, accounting to logistics, every employee in every department is customer-focused and accountable for the experience our customers enjoy when doing business with us. We truly believe in the mantra the customer signs our paycheck.

How do we assure a positive customer experience? We strategically select business partners who share our same ideals. We utilize raw material suppliers that understand the needs of the markets we service. We contract with transportation carriers that understand the need for timely and damage-free deliveries.

Customer care and customer success are the building blocks of Berger’s future – because we understand that if our customers are not successful, we are not successful.

To Our Customers, those we have been trading with for decades and those we have more recently contracted with: THANK YOU FOR YOUR CONTINUED SUPPORT. You are the foundation of our business.